Thank you.
We're on it.
Your message reached the front desk. A real person replies within one business day — usually much sooner. For anything urgent, call us any time on +61 7 5592 8100.
Three steps from here
We read it
Your message lands with the right team — desk, concierge, events or the spa — not a general inbox.
We reply
Booking questions with dates come first. Expect an answer by email, or by phone if you left a number.
We sort it
Reservations get held, requests get noted on your booking, and anything odd gets a call-back.
The view is
still here.
While you wait for our reply, have a look at what a stay actually looks like — rooms, restaurants, the rooftop, and the beach across the road.
The desk never sleeps
Reception is staffed around the clock. Call, or drop a line and we'll ring you back.
"Sent a booking question at 9pm. Had a personal reply, a held room and a breakfast note attached by 9:40."
— Hannah K., stayed February
While you're here
Send a second message through the contact form referencing the first, or call the desk and we update it on the spot.
Yes — the booking bar on the homepage shows live availability and the best direct rate.
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