Ask for the
impossible table.
The concierge desk builds days around the Gold Coast — hinterland tastings, dawn surf, whale season and the reservations you can't get yourself.
the desk itself; tours and tickets priced per booking
Local knowledge, on the house
Six concierges, 40 years on the coast between them. They know which surf break suits a beginner, which hinterland winery pours on a Tuesday, and which restaurant will fit you in at 20:00.
The desk books tours at partner rates, holds hard tables, arranges babysitting and runs the board-and-bike fleet. Message the app before you arrive and the itinerary is waiting at check-in.
What's covered
Custom itineraries
Built before you arrive — rain plans included.
Hard reservations
The booked-out tables: we hold allocations across Broadbeach.
Partner tours
Hinterland wine, whale watching June–Nov, surf lessons daily.
Boards & bikes
Free surfboards and e-bikes for guests, helmets and locks included.
The coast,
unlocked.
Ask for the wet-weather list or the $20 lunch map — the desk keeps both updated. Half of what regulars love about this suburb isn't in any guide.
Waterfalls, wineries and the lookout locals actually use.
Beginner lessons at 06:30 before the crowds, board included.
June to November; the desk books the small boats.
Three simple steps
Message the desk
In-app chat or the lobby desk — either works.
Get the plan
A day-by-day itinerary lands on your phone.
Go
Bookings, tickets and transfers handled; you just show up.
Good to know
Restaurant tables, tour spots, tee times, babysitting, tickets — if it's legal and on the coast, the desk has a number for it.
The desk is free. Tours and tickets are charged at partner rates, usually below the door price.
Hard restaurants want a week; tours and boards can be same-day. Whale boats sell out on weekends.
Ready when you are
Message before you arrive — the itinerary is waiting at check-in.