Behind the penthouse door.
What does $3,000 a night actually buy? The butler who runs floor 24 walked us through a real day — what's included, what guests never use, and the thing everyone photographs.
By Interview by the journal team
The floor of two keys
Level 24 holds two penthouses and nothing else. Each has a butler pantry with its own service lift, a bar stocked to the guest's preference sheet, and a terrace that wraps the corner of the building.
The rate includes the butler, the stocked bar, breakfast cooked in the suite kitchen, and the car — a house S-Class for trips within an hour of the coast.
Guests always ask what the most requested thing is. It's ice. At $3,000 a night, the most requested item is a bucket of ice.
What nobody uses: the telescope (it gets photographed constantly and pointed at things rarely). What everyone uses: the outdoor bath on the terrace at dusk.
A real day on 24
07:00 — coffee delivered silently through the pantry. 09:00 — breakfast cooked in-suite, usually eggs and the papaya from the morning market. Midday — the car to wherever the day needs.
18:00 — the terrace hour. The bath fills itself if you ask before dinner; nobody does, so the butler runs it at dusk on instinct. 22:00 — the goodnight detail: blinds down, water by the bed, tomorrow's weather on a card.
The work nobody sees is the preference sheet — requests logged from every previous stay so the bar, the pillows and the fridge are already right before the lift opens.
Worth the rate?
For occasions
Proposals, milestone birthdays — the terrace earns it.
Not for sleep
A suite guest sleeps identically. You're buying the day, not the night.
Book direct
The butler call happens before arrival — only on direct bookings.
Who stays
Half are occasions; half are regulars who treat it as a long-weekend habit. The record is fourteen nights — a guest who worked from the terrace and left a note saying the wifi held.
For everyone else, the honest advice is the Executive Suite plus a cabana: 80% of the experience at a third of the price.
Good to know
Interview by the journal team
The journal team interviews the people who run the resort — this one spent a day on level 24.
Meet the whole teamMore from the journal
See it in person
Rooms, restaurants, the rooftop and the floor — all on Casino Drive, all walkable from the sand.